Frequently Asked Questions
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When it comes to removing ice dams, no two roof ice projects are alike. This requires us to charge by the hour. We almost always send out a two man crew to your ice dam removal project to help ensure your ice dam removal project is completed as soon as possible. Our ice dam removal technician will arrive at your home bright and early. Once they introduce themselves the next step is figuring out where we can get water by garden hose fitting (usually a laundry tub, laundry machine supply or outdoor faucet.) Once we are ready to unload our equipment, our billing will begin. We bill by 1 minute increments. We do not round up or down to get to the closest hour. Billing stops when our ice dam technicians have put away all of our equipment and your ice dams have been safely removed. If you want extra services (snow removal, etc..) beyond that we will continue billing at our hourly rate.
Usually within 24-48 hours. Depending on how close our ice dam removal technicians are to you. Odds are, if you have an ice dam that needs removal so do other people in your area. We can usually get to everybody’s ice dam within a 24-48 hour period.
Of course you’ll want to contact us online or call 612-209-0254 for ice dam removal.
We accept all major credit cards, as well as checks and online payments such as Paypal. We of course, accept cash as well.
No, we do not charge a trip charge above and beyond our hourly rates to come to your home or place of business to remove ice dams. We do however charge a 1 billable hour non refundable up front booking fee that is reimbursed to you in the form of ice dam removal upon completion of your project.
It works like this- You call on Ice Dams Removed to service your ice dam and water leaking situation. We agree on an appointment time to remove your ice dams. If we don’t show up, or for any reason can’t remove your ice dams (never happens) We refund your 1 hour down payment.
If and When we do remove your ice dams, your previously payed 1 hour is than included into your project time. You payed us 1 hour on Tuesday for a project scheduled Wednesday morning.
Wednesday morning we work for 2 hours removing ice dams from your home.
You only owe us for 1 hour ice dam service payment at the time we complete your project. Because we received your 1 hour down payment the day before.
We are a nationwide ice dam removal company. That is that. We remove ice dams coast to coast and can be pretty much anywhere within 48 hours. Ice Dams Removed is centrally located in Minnesota and we are always prepared. We have removed ice dams in over 81 cities nationwide and that number grows every season. Whether you need ice dam removal in the mountains of Utah or in Boston Massachusetts we will be there.
The best way to know for sure is to contact us online or call 612-209-0254.
Before our ice dam removal crew comes to your home there are a few things you could do to get ready.
- We need cold water. Whether it be from a garden hose connection, a laundry machine hook up, a laundry tub or a water softener. We use our own hoses, so just make sure it’s available.
- You can remove any snow in advance to our arrival. This takes us time and can save you money in the end.
- Be ready for us. Make sure there is plenty of room in the driveway, street, parking lot or alleyway for us to park and set up our steaming equipment.
- We need you to show or tell us where you want the ice removed from your roof. We suggest having your shoes and coat available to meat us in the driveway when we arrive. I know it might sound like we’re asking a lot but this will save you money.
We make every attempt at shaving off time and being as efficient as possible to save our ice dam removal customers money. Follow these few steps above and you will be doing the same.
No, we can remove the ice and snow from roofs and gutters without you being home. It is nice to have somebody available whether it be a neighbor, friend or family member in case we need to speak with somebody in person but it is not absolutely necessary.
We do not recommend DIY ice dam removal. There are several methods to remove an ice dam but there is only one method that will not damage your roof or risk personal injury. Ice dam removal is dangerous work and damaging if done improperly. It is best left to the experts at Ice Dams Removed. We have the right equipment and proper training to perform safe ice dam removal.
We have been on more roofs than we can count that have severe damage from improper ice dam removal methods. It is best to leave this job to the experts at Ice Dams Removed. After all the cost of ice dam removal is cheaper than a new roof or a broken leg.